Introduction

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Ausdocs Holdings Group Pty Ltd ABN 33 630 402 658 and Ausdocs GP Consulting Pty Ltd ABN 35 639 657 846 (we, us and our or Ausdocs Group) respects and upholds the privacy rights of individuals.  

We are sensitive to privacy issues and take seriously the ongoing trust placed in us.  We have committed to compliance with the Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPs), which detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.

This document is our Privacy Policy and describes how we handle your personal information.

Personal information is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.

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Collection Of Your Personal Information

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We only collect personal information that is necessary for what we do such as:

1. Responding to direct enquiries;
2. Managing recruitment for advertised positions;
3. Providing consulting services; and
4. The operation of Ausdocs Group and it’s medical practices.
   

The types of personal information we may collect depends on the purpose for which we need the information and may include the following:

• Your contact details, including your full name, street address, billing      address, postal address, email address; and telephone number;
• Your date of birth and age;
• Your occupation;
• Your IP address, browser type, domain names, browsing preferences, access times and the addresses of referring websites;
• Proof of identity information and right to work in Australia including driver's license, passport or working VISA;
• Next of kin and emergency contact information.

We may also collect sensitive information about you where there is a legal requirement to do so, or where we are otherwise permitted by law.

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How We Collect and Hold Personal Information

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We will, where possible, collect your personal information directly from you, unless it is unreasonable or impracticable for us to do so. If we collect your personal information from another person and it is unclear that you have consented to the disclosure of that information to us or that information is otherwise not permitted to be disclosed to us, we will, whenever reasonably possible, make you aware that we have done this and the reasons for doing so. For example, we may collect personal information from you through telephone calls, your emails, website contact forms and other correspondence to us.

If you do not provide some or all of the personal information we request, we may be unable to effectively provide our services to you.

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Website Usage Information and Cookies

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Our website, at www.ausdocsgroup.com.au use small data files called cookies on your computer, which you can choose to accept or decline. One of the primary purposes of a cookie is to save you time. A cookie tells the web server that you have returned to a specific webpage.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but depending on your browser, you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

We use cookies for the purposes of Google Analytics – a web analytics service that collects, tracks and examines the use of this Website to prepare reports on its activities and share them with other Google services. Google may use the collected data to contextualise and personalise the advertisements of its own advertising network. These cookies have an expiry of 24 months. Google’s privacy policy can be accessed online. In addition to Google Analytics, Ausdocs Group also uses FacebookAds and Google AdWords, both of which collect tracking data to measure the effectiveness of our paid digital advertising to ensure we are delivering the best outcomes from our marketing budgets. These services also help us deliver the most engaging and relevant advertising content to you, which we hope means you have the best possible interaction with our website and our services.

There is also information about the hardware and software on your computer that is automatically collected by our website. This information can include your IP address, browser type, domain names, browsing preferences, access times and the addresses of referring websites. This information is used by us to maintain the quality of our website and to provide us with information regarding the use of our website.

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What We Do With Your Personal Information

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We use the personal information we hold about you to do the following things:

• Administer contracts into which we may enter with you;
• Supply services to you;
• Communicate with you concerning our activities or current recruitment;
• Respond to feedback from you;
• For our own internal administrative purposes.
  

With your consent, we do the following:

• Communicate promotional offers and special events to you; and
• Conduct marketing activities.

Situations Where We May Disclose Your Personal Information

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We will not disclose your personal information to any person except to our related entities, contractors, suppliers, and agents used by us in the ordinary course of our business.  This may include for the purposes of the administration of recruitment services, IT services, data analysis, research, marketing, or consultancy services.

In doing so, we will take all steps reasonable to ensure that these parties respect and uphold the provisions of this Privacy Policy in relation to your personal information.

We may also need to disclose your personal information where we:

• Are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
• Need to disclose it to protect our rights, property or safety of our members, customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Overseas Disclosure and Direct Marketing

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We do not ordinarily disclose or store your personal information overseas, however, before any personal information is disclosed to a recipient in a foreign country, the Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that the recipient does not breach the APPs in relation to the information.

By submitting your personal information to us, you expressly consent to us using your personal information to provide you with information about our services or recruitment vacancies which we consider may be of interest to you or engage in any other direct marketing activity.

You may at any time opt out of receiving any communications from us by contacting us using the details set out at the bottom of this document.

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Data Security, Destruction and De-Identification

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We store personal information:

• Contained in paper based and other hard copy documents at our office; and
• Contained in electronic records, in a controlled and secure environment.

Your personal information is only accessible by those persons who require access to the personal information for the purposes of carrying out their work on our behalf.

We will take all reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

If we suspect that a data breach has occurred, we will follow the requirements of the Data Breach Notification scheme under the Privacy Act. The requirements include notifying affected individuals and the Office of the Australian Information Commissioner in some circumstances.

We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose.  We will destroy or de-identify personal information in accordance with our data security and data destruction policies or when our legal obligations to retain the information have expired and the information is no longer needed by us.

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Access To Your Personal Information and Your Consent

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You may request access to the personal information we hold about you by writing to our Privacy Officer at the address below.

You do not have to provide a reason for requesting access. Except in circumstances established under the APPs, if we hold personal information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you may access that information (e.g. post or collection). We may ask you to complete an Access Request form to help us identify and locate the information being requested.

If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, you can ask us to amend it. We will consider your request and:

• If we agree that the information we hold is inaccurate, we will amend it; or
• If we do not agree, then we will add a note to the personal information stating that you disagree with its accuracy.
  

By using our website, you are agreeing to our collection, disclosure, use and storage of your personal information in accordance with this policy.

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Complaints and Concerns

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If you have a problem, complaint or wish to enquire about our Privacy Policy, please contact our Privacy Officer.
We will respond to your complaint in accordance with the relevant provisions of the APPs as soon as practicable. We treat complaints relating to privacy very seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome where all parties are satisfied.

If you are not satisfied with our response to your complaint, or if you would like further information about privacy in Australia, then we suggest you contact the Office of the Australian Information Commissioner at oaic.gov.au.

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Changes To This Privacy Policy

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It may be necessary for us to review and revise our Privacy Policy from time to time.

An amended version will be posted online at ausdocsgroup.com.au.

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Our Contact Details

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If you have any questions about this policy or if you have any complaint regarding the treatment of your privacy by us, please contact us in writing using the following details:

The Privacy Officer
Ausdocs Holdings Group
Suite 12A, 22 Baildon Street,
Kangaroo Point QLD 4169
Ph: (07) 3392 2614
admin@ausdocsgroup.com.au

Last updated:  3 September 2021

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