Practice Manager - Rockhampton

About Us  

CQ Medicentre is looking for an experienced, organised, and motivated full-time Practice Manager to join their thriving team.   

CQ Medicentre consists of two well-established Practices located on the Northside and Southside of Rockhampton. Both practices include a group of highly experienced and dedicated GPs, who love being doctors and care about the local area and community. 

CQ Medicentre is about respect and acceptance; of all cultures, sexualities and beliefs. Most importantly keeping the practice warm and friendly by respecting all staff equally.  
 

Responsibilities Include: 

• Manage the efficient day to day running, administration and customer service of the Practice 
• Work with our Operations Manager to develop, implement, and maintain strategic business planning 
• Assist in the recruitment and retention of GPs and Allied Health Professionals 
• Lead the development of the nursing and reception teams including structuring roles, recruitment and retention of staff, and the delivery of trained and committed care and services to our patients 
• Developing and updating policies and procedures to ensure compliance for maintaining accreditation standards and Medicare requirements 
• Provide regular communication to the whole of the practice team through staff meetings 
• Understand training needs within the Practice and facilitate professional development Handling and resolving of patient complaints 
• Work with our accounts team to ensure all financial reports, information and payroll details are provided in a timely and efficient manner 
• Work with support teams as needed - marketing, IT, HR etc.
• Manage all aspects of the business and report as necessary  
• Liaise with providers for supplier and customer related business matters.

About You 

You love general practice and know the ins and outs of running a practice smoothly. You believe in cultivating a warm work environment and a positive patient journey.  

Your skills and experience include: 

• Previous leadership position or the ability to enter a leadership role with confidence  
• Understanding of business operations, financial reporting and compliance in the primary healthcare setting, and reporting to meetings 
• Ability to master new processes and IT systems; experience with Medical Director and/or Best Practice software highly desirable 
• Skilled at multi-tasking, problem-solving and time management 
• Excellent communication skills, both verbal and written 
• Ability to maintain absolute confidentiality 
• Demonstrated commitment to ongoing professional self-development 
• Adhere to Government regulations regarding COVID vaccination requirements